Job Description
Job Description
Job Title: Head of Business Development, OMS NORAM (US & Canada)
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Job Location: Edison, New Jersey or Atlanta, Georgia
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Purpose of the Role
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\n - Manage Business Development function in the Americas
\n - Direct the RFP process
\n - Direct the management of the sales pipeline
\n - Direct the maintenance of business development reporting at both a regional and global level
\n - Direct both internal and external marketing programs
\n - Direct the identification of new customers and markets
\n - Manage regional pricing in conjunction with global stakeholders
\n - Pursue service excellence, optimum productivity, profitability and effective use of resources
\n - Provide overall strategic leadership and promote a spirit of teamwork
\n - Allocate resources effectively to new customer pursuits, geographies and projects
\n - Ensure service excellence and motivate staff through effective leadership and career-pathing
\n - Act as a senior point of contact and/or escalation for customers
\n - Provide coaching on best practices with the overall objective to constantly improve processes
\n - Actively engage with implementation of new customers and the addition of new functionality with existing customers, in conjunction with Customer Implementation, Business Solutions, Operations and IT teams
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Key Accountabilities / Roles & Responsibilities / Tasks
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Organizational
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\n - Direct others in the completion of assignments through knowledge sharing
\n - Provide direction and decision support to staff
\n - Direct training and development
\n - Allocate and manage overall team resources including hiring, discipline and termination of tenure
\n - Monitor vacations and sick time and executing reviews and incentive schemes for direct reports and managing HR related issues
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Operational
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\n - Drive an assigned geography and/or subset of customers, delivering continued pipeline development and new business wins
\n - End-to-end ownership of new customer acquisition, including win planning, value proposition creation and delivery, stakeholder management, and both commercial and technical proposals
\n - Drive new and incremental profitable business through technical sales expertise
\n - Build/maintain sustainable relationships with potential customers
\n - Ensure alignment of different ISC regions and functions as part of building complete winning value proposition for prospective clients
\n - Maintain and develop extensive supply chain management knowledge and expertise that can help differentiate DHL from the competition
\n - Collaborate effectively and extensively with wider DPDHL network in terms of both solution and overall pipeline development
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Personnel
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\n - Manage staff training and development to promote operational excellence and staff development
\n - Drive performance excellence
\n - Recognize and manage staff diversity, performance and or personality conflicts
\n - Leverage the competencies of project team members and internal/customer resources to enhance project quality and accelerate results
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Skills and Knowledge
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\n - Demonstrated high level of commitment, very dynamic
\n - Sensitive to urgency and able to work/keep focus under pressure
\n - Very High level of Influencing skills to be used externally and internally
\n - Ability to develop and communicate (internally and externally) complex and integrated commercial solutions at a high level
\n - Fully capable of executing at each stage of the sales cycle – initial relationship development, basic solutions design, systems demonstrations/expertise, presentation building, value proposition construction, and gaining senior executive buy-in
\n - Strong communicator at all levels; from clerical staff to board level both within and external to DHL
\n - Substantial knowledge of all supply chain products – Origin, Freight, DC, Transport, Visibility Systems, and good working knowledge of Contract Logistics (DC and Transport) operations
\n - Systems and/or IT experience is a bonus, including around EDI/API integrations, WMS, ERP, and TMS applications
\n - SaaS experience in either direct or indirect function is preferred but not required
\n - Project management experience a large plus including driving new systemic solutions and/or implementing a product development strategy
\n - Substantial Knowledge of Documentation and Global trade flows across the end to end supply chain
\n - Experience of developing international solutions of no less than 5 years for global customers working at a senior / board level
\n - Excellent Commercial Negotiator at Senior Management / Board level
\n - Experience of working with customers across Sectors and Regions
\n - Demonstrable and High-Level working knowledge of operational and commercial models globally
\n - Understanding of Market Characteristics and Market Dynamics across Sectors and Countries
\n - High Level Change Management experience
\n - Reach decisions under conditions of uncertainty
\n - Strong analytical skills combined with a systematic problem-solving approach
\n - Competency in Microsoft office tools: Word, Excel, PowerPoint, Visio, etc.
\n - Cross-cultural competence
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Qualifications and Key Requirements
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\n - Education
\n - Bachelor's Degree or equivalent in a relevant business or technical subject.
\n - Master’s Degree or equivalent in a relevant business or technical subject is a plus
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\n - Experience (Depth & Breadth)
\n - Minimum 5-7 years Business Development experience with expertise in 3PL origin management and destination services; end to end supply chain
\n - Increasingly progressive growth in levels of responsibility and scope
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Languages
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\n - Fluent in English
\n - Spanish and/or Portuguese are a plus
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Travel Requirement
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\n - Position has an NORAM responsibility, which requires moderate travel.
\n - National Travel (% away from job location)
\n - 20 to 30%
\n - International Travel (% away from job location)
\n - 10%
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Pay Range: $141,831.00 - $189,108.00+ (Based on Experience)
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Benefits (All Non-Union Employees)
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\n - Compensation: Competitive base salary plus role dependent performance-based incentives.
\n - 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
\n - Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
\n - Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
\n - Vision: Optional coverage for exams, frames, and contacts.
\n - Dental: Optional coverage for preventive, basic, and major services.
\n - Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
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Why Join DHL Global Forwarding?
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At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs , and empowering our team to develop skills and achieve long-term success.
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Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries . DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.
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Equal Opportunity Employer
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DHL Global Forwarding is committed to equal employment opportunities , evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
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Work Authorization
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Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.
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Job Tags
Contract work, Work at office